INTERNATIONAL TECHNICAL SUPPORT-VOICE

Job Id: 
13
DESIGNATION: 
CONSULTANT TECHNICAL SUPPORT
QUALIFICATION: 
UNDER GRADUATE/GRADUATION
EXPERIENCE: 
0-2 YEARS
Age: 
20 TO 30
Employment Type: 
Full Time
Job Location: 
BANGALORE
SALARY: 
235000 TO 400000 + PERFORMANCE INCENTIVE
Job Description: 

TRAINEE PROCESS CONSULTANT ARE RESPONSIBLE FOR HANDLING CALLS FROM NEW AND EXISTING CUSTOMERS REGARDING A VARIETY OF REQUESTS.USING THEIR KNOWLEDGE OF PRODUCTS OR SERVICES AS WELL AS GREAT CUSTOMER SERVICE SKILLS, THESE PROFESSIONALS ADDRESS ISSUES,PROVIDE SUPPORT AND OFFER INFORMATION, AS NEEDED, TO KEEP CUSTOMERS SATISFIED AND RETAIN BUSINESS. .

ROLES & RESPONSIBILITIES .
- ANSWERING THE CALLS IN A COURTEOUS AND PROFESSIONAL MANNER. .
- PERFORMING THE BASIC TROUBLESHOOTING STEP TO RESOLVE THE QUERY .
- TAKE OWNERSHIP OF THE CALL AND DRIVE FIRST CALL RESOLUTION .
- LOOPING THE NECESSARY DEPARTMENT FOR A QUICK SOLUTION IN A TIMELY MANNER .
- DOCUMENT THE TROUBLESHOOTING STEPS AS PER THE PROCESS REQUIREMENT .
- DELIVER EXCELLENCE AS PER THE PROCESS METRICS .

ESSENTIAL SKILLS AND ABILITIES: .
COMPUTER KNOWLEDGE – NAVIGATING THROUGH WINDOWS 7 AND ABOVE OS .
EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS . BASIC TELEPHONE ETIQUETTE'S & MS OFFICE . TYPING SKILLS MINIMUM 15 WPM WITH 85% ACCURACY & BASIC SYSTEM NAVIGATION SKILLS .

EDUCATION & EXPERIENCE .
• UNDER GRADUATE/GRADUATION (MINIMUM 12 YEARS OF EDUCATION)
• FRESHER – 2 YEARS

BENEFITS
• CTC 235000 + PERFORMANCE INCENTIVE ,EXPERIENCED CANDIDATE 400000+PERFORMANCE INCENTIVE
• EXTENSIVE TRAINING PROGRAMS
• FREE PICKUP AND DROP FACILITY
• 2 ROTATIONAL WEEK OFF
• REWARD AND RECOGNITION PROGRAM
• GROWTH OPPORTUNITY WITHIN THE ORGANIZATION