The Project Implementation Executive to helps the Project Managers
to successfully deploy products and services.
PI Executive contributes significantly to the operations performance objectives.
Reporting to the head of Customer Success, the PI Executive works closely with other teams,
such as Development, Testing, Sales, Operations, Marketing, Customer Success,
to ensure Company’s products and services are successfully deployed on time and that
customers are completely satisfied.
·On-boarding customers and supporting the use of products at launch of the customers project
·Ensuring customers achieve their adoption and success targets
·Implement the products and services the customers have signed up for.
·Conducting training sessions and periodic health checks
·Provide regular status reports to stakeholders on project progress
against established goals and manage account escalations
·Communicating across teams, key customer feedback and data points
·Ensuring optimum account performance and smooth business processes
Skills and Experience
·Implementing new and improved business processes for managing and expanding customer accounts.
·Managing relationships and networking across many different functions in a fast-moving business environment.
·Developing and implementing an effective strategic account plan through collaboration with other team members.
·Proactive and ability to anticipate customer needs and requirements.
·Knowledge on Formal project management tools, techniques and methodologies are desirable.
·Effective professional discipline, organization, management and communication.
UG : Diploma – Any Specialization, Graduate – Any Specialization.
Experience: 2 – 5 years
Salary: Industry Standards