STORE MANAGER
A leading Indian eyewear retail company with a robust online and offline presence, including renowned brands and in-house designs. The company seamlessly integrates physical and online shopping experiences. Utilizing technology for services like home eye check-ups and 3D Try-On, enhancing the customer experience. Backed by significant investments, the company’s valuation has surged with its expanding operations. Partnering with brands and designers to position itself as a fashion-forward eyewear retailer. In summary, Company is a dynamic player in the eyewear industry, blending technology, a wide product range, and strategic partnerships for a unique customer experience.
Reporting to – Area Operations Manager
Skip Level – City/Zonal Manager
State-wise requirements:
| State | Store Manager |
| Andhra Pradesh | 8 |
| Tamil Nadu | 21 |
| Telangana | 22 |
| Kerala | 19 (On hold) |
| Rest of Karnataka | 12 |
| Karnataka | 26 |
| Grand Total | 108 |
About the Role
A Store Manager acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.
Responsibilities :
| Area | Activities expected to be performed by a Store Manager |
| Customer focus: Driving Net Promoter Score | Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Company associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers |
| Driving sales vs. plan | Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level |
| People development (Attrition Control) | Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it |
| Cash & Inventory management | Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Customer |
| Supervision | Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards |
| SOP adherence & implementation | Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the team’s shift timings to meet the store’s business needs and demands Ensuring staffing levels are adequate to effectively operate the store |
| Store upkeep & maintenance | Maintaining the store as per Company standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Company’s equipment and that there is no shortage of stock units or damage in the store |
Personal attributes & competencies
Minimum qualification: Graduate
Ability to act as a link between strategy and execution
Ability to develop and inspire people to achieve their best
Ability to build rapport and trusting relationships
Ability to understand stated and unstated needs of the customer and offer solutions
Clear communication and active listening skills
Ability to adapt to a changing environment and openness to learn
Proactive task ownership, result-orientation, and customer-orientation
Ability to multitask and organize activities based on priority
Experience : minimum 2 years any sales
Age Limit : Max 35 years
CTC : As per Industry Standards city wise
Interested candidates please call us on 9035007003/9845264304/9035302302 or email resume to : placements@beechi.in
Job Features
| Job Category | Healthcare |