Full Time
South India
Posted 3 weeks ago

A leading Indian eyewear retail company with a robust online and offline presence, including renowned brands and in-house designs. The company seamlessly integrates physical and online shopping experiences. Utilizing technology for services like home eye check-ups and 3D Try-On, enhancing the customer experience. Backed by significant investments, the company’s valuation has surged with its expanding operations. Partnering with brands and designers to position itself as a fashion-forward eyewear retailer. In summary, Company is a dynamic player in the eyewear industry, blending technology, a wide product range, and strategic partnerships for a unique customer experience.

Reporting to – Area Operations Manager
Skip Level – City/Zonal Manager

State-wise requirements:

StateStore Manager
Andhra Pradesh8
Tamil Nadu21
Kerala19 (On hold)
Rest of Karnataka12
Grand Total108

About the Role
A Store Manager acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.
Responsibilities :

AreaActivities expected to be performed by a Store Manager
Customer focus:

Driving Net

Promoter Score
Greeting customers when they enter store and coaching the team to do the same
Displaying commitment towards providing exceptional Customer Service and ensuring that Company associates also treat Customer Satisfaction as a priority
Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
Striving to have long lasting and fruitful relationships with each of our customers
Driving sales vs. planDriving the sales of the store to meet the allotted targets by allocating the targets to the staff
Developing a culture of high sales performance expectations, i.e. Sales Leadership
Motivating and inspiring the field team to drive for results
Assessing field capability and establish performance priorities at group level
People development
(Attrition Control)
Assisting in recruiting and selecting high potential staff
Providing effective on-the-job training and guidance to team members making use of company training modules
Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan
Understanding the reasons for attrition and taking measures to control it
Cash & Inventory managementMonitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services
Conducting stocktakes regularly
Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed
Performing the necessary quality checks for the new products
Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Customer
SupervisionEnsuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards
SOP adherence & implementationEnsuring that all SOPs for retail are implemented successfully and adhered to by store employees
Updating colleagues on business performance, new initiatives and other important issues
Scheduling the team’s shift timings to meet the store’s business needs and demands
Ensuring staffing levels are adequate to effectively operate the store
Store upkeep & maintenanceMaintaining the store as per Company standards, regularly cleaning the frames and other equipment at the store
Ensuring the security of all Company’s equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies
Minimum qualification: Graduate
Ability to act as a link between strategy and execution
Ability to develop and inspire people to achieve their best
Ability to build rapport and trusting relationships
Ability to understand stated and unstated needs of the customer and offer solutions
Clear communication and active listening skills
Ability to adapt to a changing environment and openness to learn
Proactive task ownership, result-orientation, and customer-orientation
Ability to multitask and organize activities based on priority

Experience : minimum 2 years any sales

Age Limit : Max 35 years

CTC : As per Industry Standards city wise

Interested candidates please call us on 9035007003/9845264304/9035302302 or email resume to :

Job Features

Job CategoryHealthcare

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