Tower Lead P2P

Full Time
Posted 7 months ago

Shared Service Unit: Finance Shared Services [Domains P2P]

Grade : M3/ M4

Location : Bangalore

CTC : Upto 40.0 LPA

Role :

Passionate and result-oriented individual who can build and lead large functional
teams and be in a position to influence organizational development and culture
Strategize, define and drive delivery organizations and ensure optimum
performance on client engagements. Own and drive delivery KPI’s and SLA’s and
improve engagement quality with the client and their end partners [ customers and
vendor partners]
Define and drive operational excellence projects to improve effectiveness, efficiency in functional process models


Organization Build

  1. Hire, mentor and train a team of Senior Operational Managers, Line Manager and
    drive operational excellence
  2. Implement defined organization service delivery culture and drive customer
    experience behaviors in the delivery organization

Delivery Management

  1. Engineer and build effective and efficient process models by defining
    improvement areas, identifying the right internal controls and implementation
  2. Identify areas of process improvements, digital intervention and implement in
    your towers
  3. Work with Senior Leadership and drive optimization projects
  4. Be responsible for compliance to organization process, statutory regulations and
    drive relevant outcomes
  5. Strategize Knowledge retention processes and help build a knowledge bank,
    curated training material for delivery teams

Digital and Automation projects

  1. Identify areas of automation, strategize, work with the relevant teams to
    implement digital transformation projects
  2. Build Business case and ROI models for digital transformation

Tower Profitability

  1. Drive Tower level Profitability on client engagements by ensuring effective cost
  2. Define and drive organizational metrics such as Cost per Transaction, Volumes per
    person etc

QUALIFICATION : BCOM/Mcom/ MBA from premier institute

EXPERIENCE : M3 15-18 years , M4 15-20 years

Desired Profile

  1. Should have relevant experience of 11-16 years in a BPO/Shared Service Center
  2. MBA Finance from a reputed university
  3. Good hands-on experience in overall finance and accounts, with understanding on
    accounting principles, reporting requirements, key controls and risks of the process.
    Good people and client management skills set. Ability to set up, streamline
    processes/procedures and improve the same.
  4. Experience in handling team size of 50 and above
  5. Working knowledge on Oracle Applications (desirable) in Tax or in any other Financial ERP.

Soft Skills (Scale of 1-3, 3 being higher)
Min expected score is >=2

  1. Good Communication Skills
  2. Leadership skills
  3. Ability to influence and motivate his/her team with a positive energy

Interested candidates please call us on 9035007003/9845264304/9035302302 or email resume to :

Job Features

Job CategoryChartered Accountant

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